Please take note that representatives of Pro Tools Express DO NOT make any verbal promises regarding product shipping dates or shipping times for products in transit. Pro Tools Express cannot be held responsible for any financial losses resulting from a product's shipping date or shipping time.
For most items, we strive to ship them on the same business day for orders placed before 2PM CST, provided they are paid with a credit card without any complications, except on Mondays.
There are exceptions to this policy for expensive consumer items, items specifically designated as "Normally shipped in 1-3 business days" in the item descriptions, and drop shipped items. Complications with payment include having different shipping and billing addresses, billing information inconsistent with the credit card record, and orders that cannot be verified by phone. Orders placed outside of business hours such as evenings, weekends, and holidays are typically processed and shipped on the next business day, except on Mondays.
Please note that Next Day, 2nd Day, and 3rd Day shipping orders cannot be processed to California, Florida, or Maryland unless the product is currently in our inventory. If your shipping time is critical, we recommend calling us to check the current inventory before placing an order. Next Day, 2nd Day, and 3rd Day shipping orders must be submitted before 2PM CST, otherwise, an additional day is required for order processing. Next Day, 2nd Day, and 3rd Day shipping orders placed on Friday after 2PM CST will be considered as an order placed on Monday of the following week.
Shipments are only available for delivery within the continental USA, including AK & HI, and Canada.
Customers are responsible for any additional charges imposed by the shipping carrier to deliver the items. This includes international/border processing fees.
Please be aware that not all items are considered "in stock." Drop shipments from our manufacturers will not be made to the states listed below unless the proper sales tax exemption forms are provided before shipment:
- New Jersey
- New York
Kindly allow an extra 3-5 business days for order processing to these states.
Our constant goal is to provide you, our valued customer, with the easiest and most reliable services and products available.